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Product Liability Claims

Woman in the country | Shine Lawyers

We expect that the products and devices we buy will be safe – but sometimes a mistake is made and someone gets hurt.

Due to restrictions in Queensland (QLD) and Western Australia (WA) we are prohibited from showing people in those states certain information regarding our legal services. If you are located in QLD or WA please click here for information on product liability law.

If you’ve been injured because of a faulty product, you may be entitled to claim compensation. At Shine Lawyers, can help you fight for the money you need to get back on your feet. And with our No Win No Fee guarantee, you don’t have to pay our legal fees unless we win. All you have to focus on is getting back on your feet.

It can be hard to stand up on your own in the world of big insurance companies and legal mumbo jumbo. Your focus should be on trying to make things better – not the legal side of things.  That’s where we shine.

You’ll have your own go-to team, who will always be there to answer your questions and give you the facts in plain English. We’ll be with you every step of the way.

For more information on what's involved in bringing a claim for compensation, watch our step-by-step guide below:



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Our offer to you

  • Obligation-free consultation to assess your case confidentially

  • Claim assessment process where we will explain all of the options available to you

  • We can come to you - if you can't make it into the office we're more than happy to come to you

  • No Win No Fee arrangement

Common questions about Product Liability Claims

In Australia, manufacturers have a duty of care to make sure their products are safe. Examples of product liability claims include:

  • Defective medical prostheses, implants or devices
  • Defective consumer goods and household appliances
  • Faulty machinery, cars or components
  • Unsafe chemical products or pharmaceuticals

At Shine Lawyers, we will tell you straight out what you can and can’t claim. We’ll always be close by and will make sure you know exactly what’s going on.

The Product Liability Claims Process

No two product liability claims are the same, however the below image gives a good indication of the claims process and how to access compensation.

Claims Process Diagram

For a product liability claim to be successful, our legal team must prove that the manufacturer and/or distributor supplied a product that was unsafe, defective or didn’t come with appropriate warnings.

It’s important that the investigation starts as soon as possible so we recommend you get legal advice as soon you can.

If the manufacturer or distributor is found at fault, it’s most likely their insurance company will be responsible for compensating you.

To make sure you get the outcome you deserve, look for a legal representative with a large amount of experience dealing with product liability claims. They can help you fight for what you’re legally entitled to.

Each case is different but compensation for a product liability claim could include:

  • Past and future medical expenses, such as surgery and equipment
  • Past and future loss of earnings
  • Pain and suffering as well as loss of enjoyment of life
  • Home help and nursing provided by anyone.

The amount you will be able to claim will depend on how bad your injuries are and how much loss you’ve suffered.

Our legal team will get medical experts to assess your injuries and help you get the compensation you deserve. We will work hard to ensure you get what you deserve.

In most instances a monetary value is placed on the gap between your life path before the injury, and your life path since the injury.

Compensation Diagram

Each case is different but we’ll move as quickly as possible to get your claim finalised so you can get back on your feet.

Legislation varies between Australian states and territories but most include an anticipated timeline for the claim to be completed in. Your legal team will be able to explain more when they sit down with you.

Recent changes in Australian liability laws mean that strict time limits can interfere with the compensation you can claim. This means it’s very important that you seek our help as soon as possible after an injury.

At Shine Lawyers, we can help you get the claim process rolling and make sure you are fully compensated.

At Shine Lawyers, we work on No win no fee basis which means you’ll only pay our fees if you win your case at the end of the claim.

There are no upfront or hidden costs and we’ll always be open and honest with you.

Your legal costs at the end will depend on the amount of work which needed to be put in to resolve your claim. This is all recorded as we go and we’re happy to answer any questions about fees at any point.

It is possible to legally represent yourself when making a compensation claim. Doing so successfully will likely require a thorough understanding of the law, your legal rights and entitlements, and a commitment to actively pursue the case to move it forward.

Most people making product liability compensation legal claims choose not to act for themselves and instead engage an expert compensation lawyer. The best compensation lawyers can provide the knowledge and experience required to help guide a case to a successful outcome.

Where you are located isn’t necessarily a barrier when it comes to obtaining the services of a lawyer. We’re experts when it comes to product liability related claims and we can help you get the compensation you deserve.

It doesn’t matter if you are located close or far away from a Shine Lawyers office – we will always provide the same, expert advice and manage your claim with the same level of quality and commitment.

Our compensation experts are in the following locations:


New South Wales


Western Australia

Shine Lawyers are expert product liability lawyers that can help you get the best outcome following your injury. Click on the links below for more information about the Shine Lawyers service and how we can help you today.

Why you should choose Shine Lawyers to handle your product liability claim

Hear from some of our clients

History of Shine Lawyers

The Shine Lawyers team

Shine Lawyers also have accredited specialists in personal injury law across the nation:

product liability lawyers New South Wales

Ron Kramer, Fairfield
Susan Newman, Sydney
Zlatko Mackic, Liverpool

product liability lawyers queensland

Jodie Willey, Brisbane
Kathryn Rayner, Townsville
Melissa O’Neill, Brisbane
Roger Singh, Brisbane
Simon Morrison, Brisbane

Shine Lawyers are one of the biggest product liability litigation firms in Australia and have the experience and nous to go up against the big insurance companies and get you the result you are looking for.

At Shine Lawyers you will have your own go-to team, who are always available to chat and who understand that explaining things in plain English to you is important.

We provide all of our product liability legal services on a No Win No Fee Guarantee, which means you won’t have to pay our legal costs unless we win your product liability claim at the end.

Hear from some of our clients below who have been through the legal process with us and got the compensation they need.

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