Once you have made a claim with WorkCover, it is allocated to a WorkCover claims manager and you will be provided with a claim number. WorkCover should make contact with you and your employer within three days of making your claim.
Before WorkCover make a decision, they will give you the opportunity to provide them with more information about the incident and your injury. WorkCover will also make contact with your employer to notify them that a claim has been made and confirm with them further information such as wage and salary advice.
WorkCover consider particular information when they decide a claim.
This information includes whether:
- Your claim was made within the time limits
- You were employed at the time of the injury by an employer who is not self-insured (self-insurers follow the same process)
- You are considered to be a worker
- Your injury was caused by a work-related event and you were injured because of, or in the course of employment and if the employment significantly contributed to your injury.
WorkCover will collect information from you, your employer, witnesses to the incident, your doctor and other doctors of WorkCover’s choice.
Before any of this happens, and in the immediate aftermath of your injury, it’s important you seek expert legal advice that can help you to position your case strongly.