Who can make a claim?
Our travel and holiday accident lawyers can quickly establish if you have a compensation claim. We’ll explain what you are entitled to claim and guide you through the claims process from start to finish. Some of the common accidents you might be able to make a claim for include:
Injuries that occurred while onboard, embarking or disembarking an aircraft
Travelling to or from your destination
Injuries that occurred during a booked activity or regular day-to-day activities while on holiday
Accidents on board cruises or boats
Poorly managed viral outbreaks which lead to significant injuries
Severe cases of food poisoning
What can I claim for?
Your entitlements for a travel or holiday accident will depend on where the accident happened and the extent of your injuries.
You may be able to claim for:
Hospital and medical expenses
Pain and suffering
Lost income or earnings
Death and dependency
How long will it take?
This will depend on your injuries, how complicated they are and the treatment you’ll need.
The country where your injury or illness occurred will also impact how long your claim takes, as each has different laws and legislation.
Strict time limits apply to making a travel and holiday injury claim. Get in touch today to get the right advice and to start your claim process.
Ensuring everyone has access to justice is important to us. That’s why we provide our travel and holiday injury claims legal services on a No win, No Fee* basis, so you don’t need to worry about out-of-pocket legal expenses.
Travel and holiday injury class actions
Some travel and holiday injuries affect a large group of people. If this happens, our expert compensation team can make a group claim on behalf of everyone impacted – this is called a class action.
Click on one of the links below for more information about our current travel and holiday injury class actions:
Additional claim types
Depending on where the accident happened and the circumstances of your claim, you may be eligible for other forms of compensation. Our expert team will help you understand your claim options. They could include:
Preparing for a claim
When preparing to make a claim there are some important steps to take if you’re injured abroad.
Reporting the accident
Report the accident to the relevant authorities and obtain copies of any incident reports that are completed. We can help you do this if you haven’t already.
Medical files and out-of-pocket expenses
Get a copy of your medical and hospital files relating to the treatment you received as this will support your claim. Also keep any receipts or paperwork for out-of-pocket expenses you incurred because of the accident as you may be able to recover these costs.
Contact Shine Lawyers
Find out if you have a claim or contact us for a free no obligation legal consultation.
Do you have a claim?
We’re here to make the legal process as simple and stress-free as possible.
Travel and holiday injury claim process
We listen and assess your claim confidentially
During an obligation-free initial consultation we’ll take the time to listen and understand your individual needs. We will then help you understand your rights and explain all the options available to you.
We’ll build your claim and keep you informed
The laws around travel and holiday injury claims are complex and there are different rules depending on where and how you were injured.
Your go-to legal team will work with you to gather all the documentation and medical evidence needed to support your claim.
Once our investigations are complete, we will advise you of the best way forward and how we will run your claim.
We’ll negotiate to settle your claim early
We get it – going to court is confronting and not always necessary. Our legal team will work hard to settle your claim early so going to court isn’t required. In most cases, the claim process begins with both parties getting together to discuss the resolution of a case. This is called ‘mediation’ and most cases settle at this point.
We will conduct the negotiations on your behalf to ensure your claim is settled quickly so can you move on with your life.
If required, go to court
Only a very small percentage of cases result in a court hearing. If this happens, our legal experts have the skill and experience to guide you through the experience seamlessly.
We will ensure you’re feeling comfortable, confident and informed of the process and what’s required from start to finish.
Resolve your claim
We will fight to ensure you receive your full entitlements and the compensation you deserve.
We're here to help
We’re here to make the claims process as simple and stress-free as possible.
Are there holiday and travel injury lawyers from Shine near me?
With more than 40 branches across Australia and 1000+ team members, location is no barrier when it comes to accessing Shine Lawyers legal advice and support.
If you’d like to speak to our Travel Law team in person, you can see our full list of locations here.
If you aren‘t able to find a location near you, we can easily arrange an obligation-free virtual appointment or discuss the option to meet at a location that’s comfortable and convenient for you. No matter where you are located, we will always provide the same, expert advice and manage your claim with the same level of quality and commitment.
Why trust Shine to be my holiday and travel insurance claim lawyers?
We have helped thousands of Australians right wrong and access more than $1 billion per year in entitlements and compensation through our expert services.
95% of the cases we represent are settled without the stress of going to court.
With our 1000+ workforce and business maturity, we have the scale, expertise and agility to take on the tough cases and win.