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Public Liability Claims

Public liability law protects your right to safety in the community. If you’ve suffered an injury on public, commercial or retail property, and someone else is responsible, our expert Public Liability team possesses the skills and experience to guide you through the entire process and are committed to securing the best outcome on your claim.


Due to restrictions in Queensland (QLD) and Western Australia (WA) we are prohibited from showing people in those states certain information regarding our legal services. If you are located in QLD or WA please click here for information on public liability law.

Can I make a public liability claim?

For a claim to be successful, our expert public liability lawyers will have to prove that the person, company or organisation that contributed to the accident owed you a duty of care, this duty of care was breached, and you’ve suffered an enduring injury as a result.

Public liability claim examples

Public liability is a broad area of law, encompassing claims stemming from many different locations and types of injuries. Below are some of the most common locations and injuries which fall under public liability law.

Common locations where public liability claims originate

Public liability claims can arise where an injury is sustained in a variety of circumstances, for example:

Common injuries claimed for under public liability

Typically, the types of injuries sustained in these circumstances have included, but are not limited to:

What can I claim compensation for?

What you can claim public liability compensation for varies from case to case, as it is specific to your circumstances.

In public liability claims compensation is commonly claimed for:

  • Past and future medical expenses
  • Past and future loss of earnings
  • Pain and suffering as well as loss of enjoyment of life
  • Care and help provided by friends, family or any other individual.

As expert public liability lawyers, we will be thorough in our approach, strong in negotiations on your behalf and look to get you the best outcome possible. You’ll have your own go-to team supporting you every step of the way.

Contact us online or via 1800 618 851 to arrange your obligation-free consultation, including a review of your potential entitlements under public liability Law.

What is the public liability claims process?

No two cases are the same and the law is complex – which is why you should trust our expert team who specialise in public liability claims. We’ll help you get the compensation you need to regain control over your life, because your focus should be on getting better, not on the legal side of things.

Watch the video below for a simple, step-by-step guide to bringing a compensation claim with Shine Lawyers.

Claims Process Diagram

Why choose Shine Lawyers?

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Obligation-free initial consultation to assess your case confidentially

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Claim assessment process where we will explain all of the options available to you

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We can come to you - if you can't make it into the office we're more than happy to come to you

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No Win No Fee arrangement

Superannuation and Disability Insurance

If you are unable to work due to illness or injury you might be entitled to benefits through your superannuation or other insurance policies. We recommend speaking to one of our experts for a quick, obligation-free analysis of your situation to determine your rights and ability to make a claim.

Learn more about Superannuation and Disability Insurance Claims


Common Questions

Typically the insurance company of the person or business at fault that will pay any compensation, not the actual person or business that contributed to the accident. Businesses and councils are required to have public liability insurance for this very reason. They won’t have to find lawyers to represent them either, most of the time it’s all handled through their insurance company.

Our job is to find out who the insurance company is and put your claim together in a way that ensures you the best possible outcome. This means you have more time to focus on restoring your health and getting your life back on track.

There’s no set length as to how long a public liability claim takes — It depends on the nature of your injuries, what treatment you’ll need, and how long it takes for your injuries to stabilise.

Strict time limits apply to lodging a public liability claim, so it’s important you seek legal advice as soon as possible.

Once we’ve begun working on your claim, our lawyers will ensure time limits and deadlines aren’t missed and that your claim is on track from start to finish. You’ll have peace of mind knowing you have a team of legal experts running your case, so you can focus on getting better rather than the legal side of things.

Legal costs shouldn’t prevent people who’ve been wronged from accessing justice — that’s why we run public liability claims on a No Win No Fee* basis.

This means you don’t have to pay our legal fees if your claim is unsuccessful, so you won’t be left out-of-pocket.

If you’ve more questions about fees, visit our No Win No Fee webpage, or contact us online.

*Conditions apply

Where you are located isn't a barrier when it comes to obtaining the services of our expert lawyers. We have branches across the country and can provide video conferencing or home visits.

Find a branch near you:

Shine Lawyers are public liability law experts that can help you get the compensation you need for your injury. Click on the links below for further information about how Shine Lawyers can help you today.

Why you should choose Shine Lawyers to handle your public liability claim

Hear from some of our clients

History of Shine Lawyers

The Shine Lawyers team

Shine Lawyers also have accredited specialists in personal injury law across the nation.

Shine Lawyers are one of the biggest public liability litigation firms in Australia and have the experience and nous to get you the result you need.

Our hardworking, straight-talking approach keeps the legal process simple, minimises costs and ultimately achieves the best outcome for the client.

If you’d like to know more about why Shine Lawyers is the right firm to run your claim, contact us to arrange an obligation-free consultation.

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