Frequently Asked Questions
Claiming and Entitlements
Why do I need a Lawyer to help with my Super Claim?
How do I find out how many Super Funds I have?
What is involved in appointing Shine Lawyers to represent me?
What is a deduction and what would be included in this?
Do I need to pay tax on the Benefit payment I receive?
Will my Entitlement impact my Workers' Compensation claim?
What evidence do I need to support my Claim?
Can I claim for a mental health injury?
What do I have to prove to successfully Claim for Total & Permanent Disability (TPD)?
Can I start a Claim on someone else's behalf?
What can I claim if I have already received compensation from another claim?
Why is my work history, education and training important?
Can I make more than one Claim?
Why do I have to provide Certified ID?
How can I get my ID Certified?
The Claims Process
What is the Super Check process?
What is Claim Lodgement?
What is the Claims process?
What happens after Claim Lodgement?
What happens if my Claim is declined?
What is involved in the Appeals process?
What Time Limits apply?
Do I need to obtain a medical certificate from my Doctor?
What is an Independent Medical Examination?
Will I go to Court?
What happens after my Claim is accepted?
What does procedural fairness mean?
How long can a Total & Permanent Disability (TPD) claim take?
Signing Documents Online
Do I need to have a DocuSign account?
Do I need to sign my documents online?
How does my Witness sign documents? How do I change Signer?
What if I need to change or clarify something on a form?
How do I sign online?
How will I receive documents to sign online?
What is the best way of updating my Claim information?
How do I give feedback?
How do I delete documents that I have (accidentally) uploaded?
How do I upload documents?
Are there any important time frames I need to be aware of?
How will I get Claim updates?
How do I change my contact details?
What is Client Portal?
How do I reset my password?
What is Claim Funding?
Is there a Total & Permanent Disability (TPD) claims expert in my area?
How can I find out more about Shine Lawyers?
Why trust Shine Lawyers with my Superannuation Insurance and Disability claim?
How often will Shine be in contact with me?
What is the difference between the Online and Traditional ways of working with us?
How are my fees decided?
What are the stages of a Super Claim?