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Frequently Asked Questions

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Super claims can be complicated.

Every claim is unique and the complexity will vary from person to person, depending on your policy.

There are many different policy terms and conditions. Your Fund may not tell you this upfront. At Shine, our experts know how Super Fund policies' terms and conditions will apply to your individual situation.

Our legal teams have extensive experience running claims just like yours. We will get to know you and tailor the best approach for your individual circumstances to give your claim the best chance of success.

It is common to have more than one Super Fund.

If you are unsure about the details of your Super Funds, you are able to access this information through the Australian Taxation Office (ATO). Click here to go to the ATO or login to your MyGov account.

Once you know which Super Funds you hold policies with, Shine offers a complimentary, obligation-free Super Check service where we will find out whether you have any Insurance Benefits within your Super Fund. Contact us today, call 1800 860 480 or email [email protected].

To represent you, we are required by law to:

  • Give you information about our legal services and your rights;
  • Enter a formal agreement with you regarding our services.

Documents involved in Appointing Shine Lawyers to act for you include:

  1. Our Disclosure Notice – this document informs you about your rights regarding legal costs
  2. Our Engagement Details – this document informs you about our costs and the scope of our work
  3. Our Engagement Terms – this document outlines the terms on which we will act for you, including cost protection, your obligations, cooling off period, privacy, confidentiality and termination.

For us to be able to represent you, you must understand and agree to these three documents. Please contact us on 1800 860 480 should you have any questions regarding these documents.

When your claim is successfully resolved there are some costs that need to be taken out of your Benefit to pay for items such as:

  • Legal fees,
  • Disbursements (the costs for things like medical reports).

As we operate on a No Win, No Fee agreement for your Superannuation and Disability Insurance Claim, deductions are only taken from your settlement when your Claim is successfully resolved. If your Claim is unsuccessful, there are no fees charged to you.

Please refer back to Our Engagement Details or contact us on 1800 860 480 should you have any questions regarding any deductions.

Client Portal

Super claims can be complicated.

Every claim is unique and the complexity will vary from person to person, depending on your policy.

There are many different policy terms and conditions. Your Fund may not tell you this upfront. At Shine, our experts know how Super Fund policies' terms and conditions will apply to your individual situation.

Our legal teams have extensive experience running claims just like yours. We will get to know you and tailor the best approach for your individual circumstances to give your claim the best chance of success.

It is common to have more than one Super Fund.

If you are unsure about the details of your Super Funds, you are able to access this information through the Australian Taxation Office (ATO). Click here to go to the ATO or login to your MyGov account.

Once you know which Super Funds you hold policies with, Shine offers a complimentary, obligation-free Super Check service where we will find out whether you have any Insurance Benefits within your Super Fund. Contact us today, call 1800 860 480 or email [email protected].

To represent you, we are required by law to:

  • Give you information about our legal services and your rights;
  • Enter a formal agreement with you regarding our services.

Documents involved in Appointing Shine Lawyers to act for you include:

  1. Our Disclosure Notice – this document informs you about your rights regarding legal costs
  2. Our Engagement Details – this document informs you about our costs and the scope of our work
  3. Our Engagement Terms – this document outlines the terms on which we will act for you, including cost protection, your obligations, cooling off period, privacy, confidentiality and termination.

For us to be able to represent you, you must understand and agree to these three documents. Please contact us on 1800 860 480 should you have any questions regarding these documents.

When your claim is successfully resolved there are some costs that need to be taken out of your Benefit to pay for items such as:

  • Legal fees,
  • Disbursements (the costs for things like medical reports).

As we operate on a No Win, No Fee agreement for your Superannuation and Disability Insurance Claim, deductions are only taken from your settlement when your Claim is successfully resolved. If your Claim is unsuccessful, there are no fees charged to you.

Please refer back to Our Engagement Details or contact us on 1800 860 480 should you have any questions regarding any deductions.