Frequently Asked Questions
Claiming and entitlements
How can I get my ID certified?
We are required by law to collect and hold on file certified ID. To verify your identity, we need two pieces of ID from you. Both, must have your full name, and one must be an Australian Government issued ID. For example, a Driver’s Licence and a Medicare Card are acceptable.
Click here to see which documents are appropriate and how to get your documents certified.