Susan has a long history of dealing with personal injury claims, with 32 years’ experience in both insurance and law. Because of her level of experience, she has the ability to reassure anxious clients while keeping a cool head under pressure. She knows how the insurance “machine” works and how to use this to her client’s advantage as much as possible.
For 14 years, Susan worked for Direct Line Insurance in Glasgow. Over that time she worked closely with lawyers preparing matters for trial. Eventually she decided she wanted to protect the individuals rather than assist the insurers. After moving to Australia in 2006, Susan secured a position as a paralegal with Shine. In 2010 she decided to study law and was admitted to practice in 2016.
Susan is passionate about helping clients find solutions to their problems and enjoys seeing a client happy with the resolution of their claim.