Dudley had been a hard worker all his life until an unexpected stroke occurred and his whole world changed. Dizzy and losing his balance, Dudley was unable to work again and decided to make a claim through his superannuation.
"In claims like this there is a significant power imbalance between the insurance companies and clients of ours,” says Melissa O’Neill, Shine Lawyers Superannuation law expert. "I’m passionate about making sure that that power imbalance doesn’t affect our clients’ rights and ability to access justice.”
Of making a claim with the insurance company, Dudley says: “The process was horrendous, because they wouldn’t talk to me. They wouldn’t return my calls. They put me on hold for an hour and a half, until you just ran out of patience. By sheer luck, I was sitting up one night because I couldn’t sleep, and I saw an ad for Shine Lawyers.
“Shine Lawyers covered everything for me. They did all the meetings, they kept me informed weekly. If anything else popped up they let me know. In the end they got me my payout.
“They payout was a real burden lifted off our shoulders. We were able to secure our future which took a real worry off our mind,” says Dudley.
Letting people know that their claim has accepted is one of the best bits of the job, says Melissa.
“We live to make calls like that. Our clients have had a lot of uncertainty to date and once they have the ability to make choices for their future that gives us a real sense of satisfaction that we’ve been able to help someone who’s had some really bad luck in their life,” Melissa explains.
“I started to feel dizzy and wobbly out on the job. I went to the doctor and they done tests on me for about three months before they came back and said that I'd had a brain stroke and that I had damage in my legs and I wasn't going to get my balance back. I had to go for the first time in my life to Centrelink.
In claims like this, there is a significant power imbalance between the insurance companies and clients of ours and I'm passionate about making sure that that power imbalance doesn't affect our client’s rights and ability to access justice.
It's good to see you. How have you been? Yeah we've been pretty good actually. When you made your claim through your fund, how did you find that process? It was horrendous because they wouldn't talk me. They wouldn't return my calls they put me on hold for, you know, hour and a half and so until you just run out of patience and then by sheer luck I was sitting up one night because I couldn't sleep and I've seen an ad from Shine. Shine covered everything for me. They done all the meetings, all the things. They kept me informed probably weekly. If anything else popped up, Joe give me a call all right and said look this is what's happening, that's what's happening and in the end they got me my payout.
Making that phone call to someone to tell them that their claim has been accepted is one of the best bits of the job. We live for making phone calls like that. Our clients have had a lot of uncertainty to date and once they've got the ability to make choices for their future, that gives us a real sense of satisfaction that we've been able to help someone along way who has had some really bad luck in their life.
The payout was like a real burden lifted off our shoulders. We were able to do things to the house, we were able to secure our future and that takes a real worry of our mind.”