Frequently Asked Questions

No, you don’t need to have a DocuSign account. You may choose to open an account but that is completely up to you. You will be emailed a copy of your signed documents if you don’t have a DocuSign account.

For more information about DocuSign, click here.

We want to assure you that signing your documents online, using DocuSign, is safe and secure. Signing your documents online saves time and allows us to start working on your Claim sooner.

If you need assistance or would prefer to not sign online, please email superonline@shine.com.au and we can help.

We want to assure you that signing your documents online, using DocuSign, is safe and secure. Signing your documents online saves time and allows us to start working on your Claim sooner.

If you need assistance or would prefer to not sign online, please email superonline@shine.com.au and we can help.

Once you have signed your documents via DocuSign, you will receive the option to nominate a Witness.

Here you can type the name and email address of your Witness or new Signer, and even leave them a message. Your nominated Witness or new Signer will then receive an email with a link to the document to Witness.

For security reasons it is important that you do not forward your DocuSign emails; please utilise the Nominate a Witness feature that will be provided.

Please email superonline@shine.com.au or phone us on 1800 860 480 and let us know what you would like to change or update.

You should receive an email requesting you to view and sign a document. If you click the link to your documents, you should arrive at the screen where you can sign.

Once you agree to sign the document online, the [Start] button should guide you to where your signature and other input is required. Please ensure that you review all documents before you sign them. We have already populated the detail in most of your forms for you, so it’s very important that you check that everything is correct and complete.

Once you have finished signing and filling in any other areas, please click the [Finish] button.

If the form requires another Signer, like a Witness, then you will receive a second email asking for a witness signature.

Your completed form will go to your legal team. You will also receive an email with a copy of the completed form, and if applicable, your Witness(es) or any other Signers will receive the document too.