Question 1

Is Shine Lawyers still operating?

Accepted Answer

Absolutely. Shine Lawyers is still here to help new and existing clients access the justice they are entitled to. Shine Lawyers is working in line with advice from the Australian Government and have put the following measures in place to ensure that staff are properly prepared for a lock down period:

Our staff are able to work from home

We are using technology to facilitate client interactions, mediations and conferences as well as medico legal examinations

We have increased our use of digital signatures for paperwork

We are using SMS/Email and other web based platforms to keep clients up to date

We undertake regular correspondence with our stakeholders (insurers, opponents, legal societies and the Courts) to resolve how we’ll operate in the new world

We are focusing on mediated/negotiated outcomes

We have been thinking and problem solving creatively.

As more demand is placed on networks and internet providers with the nation working from home we ask for your patience if you experience any connection or technology issues while trying to talk to us. Thank you for your understanding and please be assured that our teams are doing their utmost to provide a seamless experience for you.

We remain committed to acting in our client’s best interests. Please reach out to our legal experts on 13 11 99 if you have a new enquiry or contact your Shine Lawyers Legal team if you have any questions about a current claim.

Question 2

How will the COVID-19 pandemic impact my claim?

Accepted Answer

At Shine it is business as usual. Even though we are working from home to ensure the safety of our clients and staff, we are still working on progressing claims and assisting any new enquiries.

We have the processes and systems in place to ensure this is a smooth transition. We are solving any problems that may arise creatively and are working with stakeholders to think outside the box to ensure that there are little to no delays in your claims progress.

Your legal team will be in touch should there be any updates in relation to your specific claim. Please reach out to them if you have any questions or there have been any changes to your personal circumstances. We are here to help.

Question 3

I have a current claim but have been stood down, how does this impact my claim?

Accepted Answer

Please reach out to your Shine Lawyers legal team if your situation changes and you have any questions about how this may impact your specific current claim.

Question 4

I was injured at work or on the road in the past and didn’t do anything about it at the time. I’m not currently working due to COVID-19. Can I still claim?

Accepted Answer

Please reach out to Shine Lawyers legal experts on 13 11 99 and we will be able to talk to you about your particular situation. While time limits to claim do apply, it may not be too late.

Question 5

Will court operating decisions - such as potential closure - impact my claim?

Accepted Answer

In general most claims don’t proceed all the way to court therefore in most cases there should be little to no impact to your claim.

“We see a very high number of cases resolve out of court, up to 95% in some states (although this varies across jurisdictions). What this means is that many people going through the legal process during court closures or changes, might see no impact on the processing of their claims as a result.”
Jodie Willey, Shine Group COO

If your claim is likely to or has already proceeded to court, like everyone, the courts are also developing different ways of working to ensure that the justice process is still able to proceed. The courts are undertaking steps such as:

Moving to electronic hearings

In some cases adjourning hearings to a future date. If this happens to you     please be assured that we are doing everything in our control to ensure that your   case progresses in a timely manner.

Question 6

What if I need to get regular medical certificates from my GP to support my claim or payments?

Accepted Answer

GPs like all other services are also evolving to ensure safe continuity of service for their patients. Contact your GP to see if they have moved to telehealth and electronic signature processes to allow you to continue to receive the documentation that you require to keep your claims progressing.

Question 7

Will medical assessments still be proceeding?

Accepted Answer

Medical assessments will still be undertaken by our experts remotely where possible via video or phone. There may be some instances where a physical examination is still needed.  We are trying to make arrangements for remote assessments wherever possible.

Question 8

Will Mediations still be proceeding?

Accepted Answer

Mediations will still go ahead as planned utilising technology to ensure the safety of all involved. Your legal team will be in touch with any details regarding your mediation if you have one upcoming.

Question 9

Are Defendant solicitors still working?

Accepted Answer

Defendant solicitors and all others in the legal industry are adapting to the current environment as we are. Most, if not all, are working remotely where ever possible. To date, we have not encountered any delays from Defendant solicitors.

Question 10

I have some physical documents that I need to get to my legal team, how can I do this?

Accepted Answer

If you need to get a document to us quickly you can scan or take photographs and email them through to us.  Otherwise use post – we are working on redirection services so that the mail is directed to the appropriate person.

Question 11

I had surgery scheduled that has now been postponed. Will this impact my claim?

Accepted Answer

We know that some clients may have had some surgery cancellations or postponements during this time. Please contact your Shine Lawyers Legal team if you have experienced any operating schedule timing changes so that we can help you through your claim.

Question 12

How else is Shine Lawyers helping local communities during this period?

Accepted Answer

“Our company ethos encourages us to stand up for the little guy. We’re very conscious of being community focussed at all times but are particularly aware of our responsibility to help the public in times of need, like we’re in now.

We’re currently looking into community outreach programs where, for example, we encourage our lawyers who are working from home with their children to work with them to pen letters and draw pictures that can be sent to nursing homes to let elderly Australians who are in isolation at various facilities, know that the community is thinking of them.

We’re also sending care packages to clients with specific needs or who are particularly vulnerable at this time.  We’re driven by a shared goal to help where we can, when we can.” Jodie Willey, Shine Group COO

Question 13

I'm looking for other assistance like financial help or mental health support services?

Accepted Answer

If you are experiencing financial hardship there are government agencies, banks and other financial services, and utility providers that are offering assistance. We have included links to these below:

Government:

Services Australia

Australian Taxation Office

Banks:

ANZ

Commonwealth Bank

Westpac

Suncorp

Please visit your banking institution’s website to find out what they are doing in response to the COVID-19 situation.

Utility providers:

If you are experiencing difficulty keeping up with paying bills (or anticipate that you may in the future) your utility provider is legally required to assist you.

You can find more information on utility bill assistance here

Health Insurers:

Many health insurers have said they will review postponing the 1st April premium increase for at least 6 months.

Please reach out to your insurer to see if there have been any changes to your policies or if they have any financial hardship assistance services.

Mental health support services:

If you need anyone to talk to, we encourage you to reach out to one of the support services below for assistance.

Lifeline Australia 13 11 14

Kids Helpline 1800 551 800

Beyond Blue 1300 224 636

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