The Shine Group’s response to COVID-19 (Coronavirus)
Last updated 08/01/2021
Our priority is to protect the health and safety of our staff, their families and our clients, and to ensure the continuity of legal services to our clients.
In line with advice from the Federal and State Governments, a number of Shine Lawyers’ offices are currently working remotely. Our teams remain available by phone, email, or video conference. We continue to service clients and progress claims, and kindly ask all attending visitors to call us on 13 11 99 or email us at [email protected].
We are well resourced to work remotely, and have increased our capability to ensure that we can continue to operate safely, and provide the highest quality service.
We will continue to monitor the situation daily, and implement responses to COVID-19 in line with advice from the Federal and State Governments. Please refer back to this webpage which will be kept up to date with any further updates or changes to our operations; to find out the status of your local branch, please click here.
During this period of uncertainty, we want to assure new and existing clients that that we are here for you. We are doing out utmost to ensure the safety of our community, staff and clients as we continue to progress your claims.
We understand that you may have some questions and have prepared answers to your most commonly asked ones. If you have a question that is specific to your claim, please contact us on 13 11 99 or reach out directly to your dedicated Shine Lawyers legal team.
We have also put together a number of blog articles to help you understand your rights and responsibilities during this uncertain time:
Frequently Asked Questions
Is Shine Lawyers still operating?
Absolutely. Shine Lawyers is still here to help new and existing clients access the justice they are entitled to. Shine Lawyers is working in line with advice from the Australian Government and have put the following measures in place to ensure that staff are properly prepared for a lock down period:
- Our staff are able to work from home
- We are using technology to facilitate client interactions, mediations and conferences as well as medico legal examinations
- We have increased our use of digital signatures for paperwork
- We are using SMS/Email and other web based platforms to keep clients up to date
- We undertake regular correspondence with our stakeholders (insurers, opponents, legal societies and the Courts) to resolve how we’ll operate in the new world
- We are focusing on mediated/negotiated outcomes
- We have been thinking and problem solving creatively.
As more demand is placed on networks and internet providers with the nation working from home we ask for your patience if you experience any connection or technology issues while trying to talk to us. Thank you for your understanding and please be assured that our teams are doing their utmost to provide a seamless experience for you.
We remain committed to acting in our client’s best interests. Please reach out to our legal experts on 13 11 99 if you have a new enquiry or contact your Shine Lawyers Legal team if you have any questions about a current claim.
How will the COVID-19 pandemic impact my claim?
At Shine it is business as usual. Even though we are working from home to ensure the safety of our clients and staff, we are still working on progressing claims and assisting any new enquiries.
We have the processes and systems in place to ensure this is a smooth transition. We are solving any problems that may arise creatively and are working with stakeholders to think outside the box to ensure that there are little to no delays in your claims progress.
Your legal team will be in touch should there be any updates in relation to your specific claim. Please reach out to them if you have any questions or there have been any changes to your personal circumstances. We are here to help.
I have a current claim but have been stood down, how does this impact my claim?
Please reach out to your Shine Lawyers legal team if your situation changes and you have any questions about how this may impact your specific current claim.
I was injured at work or on the road in the past and didn’t do anything about it at the time. I’m not currently working due to COVID-19. Can I still claim?
Please reach out to Shine Lawyers legal experts on 13 11 99 and we will be able to talk to you about your particular situation. While time limits to claim do apply, it may not be too late.
Will court operating decisions - such as potential closure - impact my claim?
- In general most claims don’t proceed all the way to court therefore in most cases there should be little to no impact to your claim.
“We see a very high number of cases resolve out of court, up to 95% in some states (although this varies across jurisdictions). What this means is that many people going through the legal process during court closures or changes, might see no impact on the processing of their claims as a result.”
Jodie Willey, Shine Group COO
- If your claim is likely to or has already proceeded to court, like everyone, the courts are also developing different ways of working to ensure that the justice process is still able to proceed. The courts are undertaking steps such as:
- Moving to electronic hearings
- In some cases adjourning hearings to a future date. If this happens to you please be assured that we are doing everything in our control to ensure that your case progresses in a timely manner.
What if I need to get regular medical certificates from my GP to support my claim or payments?
GPs like all other services are also evolving to ensure safe continuity of service for their patients. Contact your GP to see if they have moved to telehealth and electronic signature processes to allow you to continue to receive the documentation that you require to keep your claims progressing.
Will medical assessments still be proceeding?
Medical assessments will still be undertaken by our experts remotely where possible via video or phone. There may be some instances where a physical examination is still needed. We are trying to make arrangements for remote assessments wherever possible.
Will Mediations still be proceeding?
Mediations will still go ahead as planned utilising technology to ensure the safety of all involved. Your legal team will be in touch with any details regarding your mediation if you have one upcoming.
Are Defendant solicitors still working?
Defendant solicitors and all others in the legal industry are adapting to the current environment as we are. Most, if not all, are working remotely where ever possible. To date, we have not encountered any delays from Defendant solicitors.
I have some physical documents that I need to get to my legal team, how can I do this?
If you need to get a document to us quickly you can scan or take photographs and email them through to us. Otherwise use post – we are working on redirection services so that the mail is directed to the appropriate person.
I had surgery scheduled that has now been postponed. Will this impact my claim?
We know that some clients may have had some surgery cancellations or postponements during this time. Please contact your Shine Lawyers Legal team if you have experienced any operating schedule timing changes so that we can help you through your claim.
How else is Shine Lawyers helping local communities during this period?
“Our company ethos encourages us to stand up for the little guy. We’re very conscious of being community focussed at all times but are particularly aware of our responsibility to help the public in times of need, like we’re in now.
We’re currently looking into community outreach programs where, for example, we encourage our lawyers who are working from home with their children to work with them to pen letters and draw pictures that can be sent to nursing homes to let elderly Australians who are in isolation at various facilities, know that the community is thinking of them.
We’re also sending care packages to clients with specific needs or who are particularly vulnerable at this time. We’re driven by a shared goal to help where we can, when we can.” Jodie Willey, Shine Group COO
I'm looking for other assistance like financial help or mental health support services?
If you are experiencing financial hardship there are government agencies, banks and other financial services, and utility providers that are offering assistance. We have included links to these below:
Please visit your banking institution’s website to find out what they are doing in response to the COVID-19 situation.
If you are experiencing difficulty keeping up with paying bills (or anticipate that you may in the future) your utility provider is legally required to assist you.
You can find more information on utility bill assistance here
Many health insurers have said they will review postponing the 1st April premium increase for at least 6 months.
Please reach out to your insurer to see if there have been any changes to your policies or if they have any financial hardship assistance services.
Mental health support services:
If you need anyone to talk to, we encourage you to reach out to one of the support services below for assistance.