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Insurers take advantage of our most courageous

Seven’s Sunday Night program has reported on the battle facing police officers suffering from posttraumatic stress disorder (PTSD) and has highlighted the significant impact that mental illness has on members of our community who devote their lives to protect us.

It also shone a light on the rigorous and unfair delay tactics employed by superannuation funds and their insurers when receiving disability insurance claims from these citizens and the additional layer of complication, stress and anxiety created as a result.

As the report highlights, genuine claims are frequently abandoned by those desperately needing support because of the unsurmountable hurdles created by insurance companies.

Hardworking Australian workers turn to their super funds and disability insurers in a time of utter desperation and need. It is unacceptable that their claims are processed in a way that many Australian courts have described as “incompetent” and “without good faith”. The courts have also often found that disability insurers will simply ‘cherry pick’ evidence to justify denying a claim.

Shine Lawyers call on MetLife to demonstrate the good faith expected of them and uphold their responsibilities to injured workers and their families. Those who’ve sacrificed so much to ensure our safety deserve to have their claims dealt with professionally and competently.

Workers who believe their claims are not being appropriately dealt with can place the disability insurance claims process into the hands of Shine Lawyers’ Disability Insurance and Superannuation claim experts.


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Written by Shine Lawyers. Last modified: September 26, 2018.

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