The Macquarie Private Wealth Compensation Program is a program of review and remediation for customers who received financial advice from Macquarie Private Wealth (Macquarie) since 1 March 2004.
The program aims to allow Macquarie customers to obtain a review of their circumstances and the financial advice they were given, to receive offers of compensation where appropriate, and to obtain independent legal advice in relation to those offers at no cost to them. The program will be fully transparent to customers and funded by Macquarie.
Our offer to you
Common questions about Macquarie Private Wealth Compensation Program
The purpose of the program is to provide peace of mind to anyone who wants their advice reviewed.
If Macquarie feels that your advice was appropriate, they may offer you no compensation. Shine Lawyers can review this decision for you to make sure that it is correct.
If Macquarie feels that your advice was inappropriate and offers you an amount in compensation for that inappropriate advice, Shine Lawyers can also advise you on whether it is a fair and reasonable amount of compensation for the loss you suffered.
Even though Macquarie is paying Shine, our responsibilities and duties are to act in your interests and your interests only.
To participate in the program, contact Macquarie on 1800 789 789.
Macquarie will then do an assessment of the advice you were given. Macquarie will decide whether the advice you received was inappropriate or not, and whether you are owed any compensation. Macquarie will also provide you with a copy of the assessment.
Once you have this, you can have Shine Lawyers review the assessment to make sure it is fair and reasonable. This includes if Macquarie says you suffered no loss. Our services will be provided at no cost to you.
Shine Lawyers will work on your behalf to ensure the assessment is fair and equitable.
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