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ISG Management Class Action

In November 2018, Shine Lawyers filed a class action against ISG Management Pty Ltd (ISGM), a subsidiary of Tandem Corporation, on behalf of telecommunication workers who, since 2011, suffered financial losses after entering into sub-contracting arrangements with ISGM.


What is the ISG Management Class Action about?

ISG Management Pty Ltd (ISGM) is a workforce management company that holds contracts with Telstra, Foxtel and NBN Co amongst others. ISGM is a subsidiary of Tandem Corporation, one of Australia’s largest private companies.

Shine Lawyers allege that since at least 2011 ISGM has misrepresented the true nature of their engagement with thousands of telecommunication technicians in breach of the Commonwealth Fair Work Act (2009) (FWA). The central question in the case is whether telecommunication workers who purportedly entered into sub-contracting arrangements with ISGM were actually employees of ISGM.

If you have suffered losses due to the alleged misrepresentations of ISGM you may be entitled to compensation. Our class action lawyers have launched this class action against ISGM on behalf of thousands of telecommunication workers, including vulnerable unemployed, homeless and indigenous Australians, and can advise you of your legal rights and options.

Case Update

On 18 March 2020, Shine Lawyers won its first hurdle in this case, with Federal Court Judge Justice Bromberg rejecting ISGM’s application to de-class the action.

“Justice Bromberg’s decision will allow us to move forward with our action and continue to work towards bringing justice to over 3,000 technicians who we say were misled into thinking they had actually been engaged by ISGM through a sub-contracting model” said Class Action Practice Leader Vicky Antzoulatos.

Click here to read the full media release.

How to register for the ISG Management Class Action

Shine Lawyers are encouraging all telecommunication workers who, since 2011, provided telecommunications technician services to ISGM, purportedly as independent contractors, to register their interest in participating in the claim.

Ready to sign up? Please click on the button below to access the registration form.


Contact Us

If you have any questions or require any assistance in registering for the class action, please contact our ISG Management Class Action team on 1800 325 172.

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Who is Shine Lawyers’ Class Action team?

Shine Lawyers’ Class Action team includes some of the firm’s most experienced solicitors and support staff. The team includes:

Common Questions

To be eligible to participate in the claim you must have, in the period from 2011 to date, been engaged by ISG Management Pty Ltd (ISGM), purportedly as an independent contractor, to provide services as a telecommunications technician.

If you wish to register your interest in joining the ISG Management Class Action, simply click the ‘Register Now’ button at the top of the page and fill out the simple web form.

It will not cost you anything to join the class action. The legal costs and disbursements will be paid by a third party litigation funder, Litigation Lending Services (LLS).

In return for funding the action, LLS expects to receive, after reimbursement of all disbursements and expenses paid, a ‘success’ fee, which is a percentage of any settlement or judgment sum. The amount LLS receives will first need to be determined by the Court as fair and reasonable.

In the event that the action is unsuccessful, group members will have no liability to pay legal costs. LLS has also agreed to pay any adverse costs order, in the event the proceedings are unsuccessful and the Court orders the Applicant to pay ISGM’s costs. LLS will also meet any security for costs requirement.

At this stage, it is impossible to provide an accurate figure of what each group member can expect to receive. This is due to a variety of factors.

The exact methodology used to assess your loss has not yet been determined. However, telecommunication technicians who worked with ISGM from 2011 to date may be able to claim the following against ISGM:

  • Benefits they would have been entitled to if they were treated as employees;
  • Expenses incurred as a result of ISGM’s misrepresentation;
  • Monetary penalties; and
  • Compensation for anxiety, depression and distress caused by reason of ISGM’s conduct

Our legal team are confident that the case has good prospects of success. However, litigation is inherently risky and it is not possible to predict the outcome, or how long the case will take.

Due to the size of each individual claim, the costs of running this action as an individual would quickly exceed the potential damages recoverable. As each group member’s claim involves many common questions of fact and law, running this action as a class reduces the average cost of litigation to a client by only addressing the common issues once at trial, instead of multiple times.

Three criteria need to be fulfilled for a class action to take place:

  1. There must be 7 or more people claiming;
  2. The claims must arise out of the same, similar, or related circumstances; and
  3. The claim must relate to at least one common issue of law or fact.

The class action against ISGM is being led by Vicky Antzoulatos, Practice Leader - Class Actions. Vicky has close to 20 years’ experience running large and complex multiparty legal disputes including class actions, in Australia.

Click here for more information on Shine Lawyers' Class Action expertise.